Does it support Mac and Linux

Currently not supported, Linux will not be supported in the future, Mac might be supported

Does it support standalone devices

Future plans to support Quest & Pico, depending on the device's support for USB receivers

Audio initialization failed

Check the audio device driver issues

How to deal with poor signal quality

First, check the signal strength to ensure there are no other strong signal interferences or shields near the receiver and tracker, such as not placing the receiver at the back of the chassis, and avoiding having USB drives near the receiver.

Secondly, ensure the CPU load is not too high, or the CPU itself is not in power-saving mode. Try to keep the CPU load within 70%, and also rule out the issue of the CPU clock speed being too low, for example, poor laptop cooling might cause the clock speed to drop below 2.5GHz.

No static person detected during calibration

Generally, when we maintain the Apose, there will be some back-and-forth swaying. Please try to control it. For detailed calibration instructions, please refer here.

Prompt for calibration data sending failure

Ensure there are no issues with signal strength, and prioritize checking the USB receiver driver. This is usually caused by USB driver issues. For specific solutions, refer here.

Prompt that some node gyroscopes may need calibration

This information is mainly for prompting. If the person is not static, it can also lead to incorrect detection of gyroscope static information. The key is to check the gyroscope data when the tracker is placed absolutely still on the ground. Apart from a few abnormal values, most of the time, values within 0.3 are normal. Otherwise, calibration is recommended. For 6-axis mode, it is recommended to calibrate the gyroscope before each use. For specific calibration methods, refer here.

In VR mode, the calibrated height does not match personal height

The Rebocap device itself does not have the capability to measure height. The height measurement is entirely based on the data provided by the headset. For details, refer here.

Broadcast port startup failed

The port is occupied, or there are residual processes from a previous rebocap instance. Ensure that only one rebocap instance is running and that there is only one rebocap process in the task manager.

Connector connection abnormal

1. Rule out port occupation. Ensure that only one rebocap client instance is running and that no other software is occupying the port.

2. Driver issues. For details, refer here.

SteamVR cannot connect

Please refer here.

Skeleton adjustment not effective

Please refer here.

Prompt for firmware version update

Please refer here and update the firmware directly.

Calibration Exception

• Consider that the wearing mode does not meet the requirements, please see here
• Consider underlying driver anomalies, need to rollback the driver and then replug the receiver, please see here (specific methods need to expand the collapsible section to view)

Wearing Does Not Meet Requirements

• Ensure that the points worn are illuminated on the corresponding parts of the person in the top left corner of the UI
• Ensure that the replacement function is not enabled, for specific methods to enable and disable, please see here
• Ensure that the wearing mode meets the requirements, please see here

Headset Height Anomaly

• If the detected height is below 10cm, it is very likely that there is an anomaly in the SteamVR driver, possibly due to a unicode system name, i.e., a non-English system name, which will be fixed later. The current solution can be attempted by changing the installation location (please see here). If this problem still cannot be resolved, please contact the forum, and we will have specialized technicians to assist.
• If the headset height does not match your own, you can first see here, or check the forum posts
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